Free returns

Returns

If your purchase does not fit you or you do not like it, you can return it.

The first return is free of charge. We will pay for the services of a courier who will come to take the parcel and will refund you your purchase price.

However, in order to refund you the price of a product you do not like, we will ask you to comply with certain conditions. Compliance with them is a guarantee of smooth cooperation and mutual respect.

 Attention! Please fill in the return form only after your return shipment is ready. You will find a leaflet with the return address in your parcel. 

 Timing and form of return

• Products can be returned within 365 days of receipt of your parcel.
• To return your purchase, please fill in the Return Form of Open24 online store. This form is available for registered users of the website by clicking on My Orders in User Data (View >> Return a purchase).
• To return a product for free, you will have to use the courier services we have selected (DPD ).
• Products must be returned in the original product and shipment packaging.

 Product appearance

Returned products will not be accepted if:

• They have been used (worn, etc.) ;
• They have been damaged ;
• Their consumption properties have not been retained ;
• They have lost their marketable appearance ;
• Original labels have been removed from them.

Refund procedure

Your returned products will be delivered to the warehouse where our staff will assess whether the products have been returned in accordance with the abovementioned conditions. If the conditions are not met, the money will not be refunded. In such a case, the delivery or taking back of the products will be discussed individually. If the conditions are fulfilled, the money will be transferred to your bank account within 14 days of completion of the return form.

These conditions are dictated by the laws of the Republic of Latvia and elementary logic. We do not create additional obstacles and try to be flexible with returns. Ultimately, our goal is simple: to ensure that both you and we are satisfied.